Shipping & Returns

Shipping & Returns

Shipping

Where do you ship?

We ship everywhere in the world. 

How long does an order take to arrive? 

Standard shipping takes about 5 to 30 business days during the regular season. In December and June, shipping times may take longer. 

What do I do if I don’t receive my order?

We track all orders from the moment they leave our shop. If your item doesn’t arrive on time, let us know and we’ll locate it for you. 

Returns

What items are eligible for return?

You may return most items within 14 days of delivery for one time exchange, this policy apply to original list price buyer, we will not consider any exchange on discount items & custom made items (eg. custom made watch band / made to order items). Before returning the items, please notify us by e-mail. You are responsible to pay the return postage unless the items we send is in-correct, is damaged, or is missing parts. Item(s) which show clear signs of use is(are) not qualify to return. The purchase becomes effective upon the expiry of the 14-day return period. Shipping costs are not refundable unless the item is damaged or defective.


Incorrect sent items must be returned back before we can send out the correct one. You will receive a shipping instruction for that. Same apply for repair exchange watches.

Refund will be made upon arrival of the item in one of our dedicated addresses.


How much is the return shipping fee? 

Returns are free when the product arrives damaged. You will use our prepaid return shipping label. Simply repackage the item, affix the label on the original package, and send it back to us.

What happens if I miss a delivery attempt?

In case of an unsuccessful delivery attempts to client, all costs (return-shipping, custom etc.) plus a handling fee of USD 20.00 must be paid by client/or will be deducted from the refund. We kindly remind you, it is customer's obligation to receive and sign for the package. 

If package is signed by family member, neighbour or similar it counts as successful delivery. 

Method of Refund

To the same form of payment used to place order.

Product condition

For refund the item must be in unworn conditions, with protection foils on it.

Share by: